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FAQ

  • Do you support OEM/ODM customization?

    Yes. We support full customization including design, branding, and packaging — with a focus on maintaining performance consistency.

  • What support do you provide if issues occur?

    We provide fast response and technical support based on real application scenarios — not just general advice.
    Our goal is to solve the root cause and prevent repeated issues.

  • Can I test samples before ordering?

    Yes, and we highly recommend it.
    We encourage testing under your real working conditions to verify performance before moving to mass production.

  • What makes your products different from low-cost options?

    Lower-cost products often compromise on material and precision, leading to unstable flame and shorter lifespan.
    Our focus is stable performance and longer usability — helping reduce overall cost in actual use.

  • Will the quality be the same in mass production?

    Yes. Sample performance is not the target — consistency in mass production is.
    We control production parameters strictly to ensure every batch performs the same as approved samples.

  • How do you ensure consistent cutting performance?

    Consistency is controlled through gas flow design, precision machining, and batch-level quality control — not just visual inspection.
    Each batch is produced under the same parameters to ensure stable flame performance in real use.

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About Us

Starex is a trusted manufacturer of oxy-fuel cutting and welding equipment, delivering consistent quality, reliable performance, and global service support.
 

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 Phone: +86-133-8664-1185
 Tel: +86-574-8787-2085
 Email: starex@starexweld.com
 WhatsApp: +8613386641185
 Address: No. 901, Baizhang East Road, Ningbo, Zhejiang, China
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